Returns and Refund Policy

We at Etoile Fashion wish that our customers are delighted with their purchase on our website and we do take extreme measures to ensure that the best quality products are shipped to you. However we also understand that there is a scope of human error while shipping the wrong product or manufacturing defect which we may fail to notice while shipping. Hence we accept requests to return the products within 48-72 hours of the delivery, only if:

    • The product delivered to you is different from the one you had ordered.
    • The product is damaged or defective.

We will be glad to issue a refund or an exchange of same price if you return the product under above mentioned cases.

Please note that:

    • All returns once approved by us must be shipped back to us by the customer. Etoile Fashion will not facilitate the pickup of returned items.
    • Customer must return the items in the original packaging. The items should be sent back in their original box with a neatly wrapped plastic POD to protect the item. In any circumstances, DO NOT write anything on the original jewellery box. Return shipping address should be written on a separate paper and put that in a POD envelop.
    • Any promotional discounts, product tags and additional gifts (if any) must be returned with the original product.
    • Once return is approved by our team, customer is required to send the item through standard courier service within 72 hours from the day your return is approved.
    • The return shipment must reach Etoile Fashion within 7-10 working days from the date of dispatch. It is also mandatory by the customer to share the tracking number with us. Failing any of above will result in Etoile Fashion cancelling your return and no refund/exchange will be facilitated.
    • Products under SALE and Special Prices/Discounts are NOT ELIGIBLE for return.


In case you wish to get a refund:

    • We will initiate the refund of your order once the item reaches back to us and the amount will be credited to your account within 3-5 working days time (we may confirm your account information for refund purpose).
    • Etoile Fashion reserves the rights to hold/deduct the shipping charges from your refund amount (as applicable for orders below INR 1000/-).